Information on Art. 13 of the law. n. 196/2003 on the processing of personal data of users who visit the Website www.planhotel.com
All contents of this Site are owned and / or controlled by Planhotel SA and are protected by International Copyright laws.
The company may occasionally update this policy and therefore recommends that Users visit this page regularly to be informed of any changes.
1. Controller of the processing of data.
The Controller of processing of personal data is Planhotel SA, headquartered in via Cantonale n. 3, 6900 Lugano (CH), VAT CHE108689256, tel. 0041 919113333 and fax 0041 919231591 (hereinafter called the Owner).
2. Types of data processed.
Planhotel SA, in its capacity as owner of the site www.planhotel.com , informs you that personal data will be processed as specified below in order to guarantee a correct and efficient use of the services offered by the Site. Specifically, the data processed is:
During normal operation, the computer systems and software procedures for running this site collect some personal data and the transmission is implicit with the use of Internet communication protocols. This information is not collected to be associated with identified interested parties, but by its very nature could, through the processing and association with other data held by third parties, identify users. This data includes IP addresses or domain names of computers used by users who connect to the site, the URI (Uniform Resource Identifier) of requested resources, time of request, the method used to submit the request to the server, the size of the file obtained in the reply, the numerical code indicating the status of the response from the server (successful, error, etc..) and other parameters relative to the operating system and computer environment.
Data provided voluntarily by the user.
According to decree of June 30, 2003 n. 196 (Code regarding the protection of personal data), we inform you that the personal data you voluntarily make available to Planhotel SA will be processed in accordance with current legislation on the protection of personal data and, in any case, following the principles of confidentiality with which Planhotel SA manages all its activities and only for the purposes indicated in this statement.
In particular, the site collects data about your reservation, such as personal details, email address, home address, phone number, payment data, the name of the guests who travel with you and your preferences related to the stay.
3. Purpose of data collection
The personal information you make available to Planhotel SA, are used:
– To complete and manage your online booking;
– For marketing and promotion of our services and of our business;
– For market research aimed at improving the quality of our services;
– To detect and prevent fraud or other unwanted illegal activities;
– To send our newsletter via e-mail. In this regard it is clarified that « newsletter » is a consistent periodic sending service – by mail – a coordinated series of informative and promotional messages on specific topics relating to the activities carried out by Planhotel SA,
4. Processing methods.
Personal data is processed using suitable hard copy, electronic and / or telematics devices, with the specific purpose mentioned above and to ensure the security and confidentiality of the data. Strict security measures are in place to prevent the loss of data, illegal or incorrect use and unauthorized access.
Personal data undergoing processing shall be: (i) processed lawfully and fairly; (Ii) collected and recorded for the purposes mentioned in the previous paragraph; (Iii) accurate and, where necessary, updated; (Iv) kept in a form that permits identification of the subject for no longer than is necessary for collecting and processing the data.
5. Providing data and consequences of refusal.
Providing your data is optional. However, refusing and / or providing incorrect and / or incomplete information may result in the inability to use the Site and the services offered.
6. Links to other web sites.
Under Article. 7 of Leg. June 30, 2003 n. 196, the subjects have the right at any time to obtain confirmation of the existence of their personal data and to know the content and origin, verify the accuracy or request integrations, updates, or corrections. According to the same article, the user has the right to request that their data be deleted, corrected, made anonymous, blocked if processed unlawfully, and I any case to oppose the processing of the data for legitimate reasons.
8. Communications, suggestions and complaints.
9. Acquisition cookie consent.